Q&A Pairs

Overview#

Q&A Pairs add curated question-and-answer entries to the knowledge base. They are perfect for capturing FAQs, policy clarifications, or canned responses that you want the agent to repeat verbatim.

When to Use It#

Documenting frequently asked questions your support team receives
Encoding policy answers where wording must stay consistent
Filling gaps until longer-form documentation is ready

Key Benefits#

Structured data — pair questions and answers together for direct retrieval
High precision — agents can cite exact responses you authored
Low effort — add or edit individual entries without touching other sources

UI/UX Specification#

Component Reference#

Component	Type	Description
Question field	Text input	Required single-line prompt
Answer field	Multiline text area	Stores the detailed response
Add Source button	Primary button	Saves the Q&A entry to the knowledge base
Cancel button	Secondary button	Closes the modal without saving

How to Use#

From Knowledge Base, click + New → Add Source, then pick Q&A.
Enter the question exactly as users typically ask it.
Provide the authoritative answer in the multiline field.
Click Add Source to save. Repeat as needed for additional Q&A entries.

Notes & Tips#

Keep questions specific so the AI can match them reliably.
Break long answers into bullet points or short paragraphs for readability.
Review existing Q&A entries periodically to ensure policies stay current.

FAQ#

Can I add multiple Q&A entries at once?#

Add them one at a time. After saving, the modal stays open so you can enter the next pair quickly.

Is there a limit to the number of Q&A pairs?#

No hard limit exists. Organize related questions into folders to maintain clarity as the list grows.

Can I edit or delete a Q&A pair later?#

Yes. Manage entries from the knowledge base table—open the item to edit or remove it entirely.

Last updated on October 7, 2025